Shop FAQ

Why should I buy from you instead of Audible?

If supporting local business isn’t incentive enough, our audiobook store offers features unavailable from Audible and other audiobook services for the same price. We have partnered with Libro.fm to offer audiobooks with a monthly membership with credits that never expire. Every audiobook you purchase from us is DRM-free, which means you have full ownership and control over the audiobook files you purchase.

How do I purchase audiobooks?

To get started, visit our Libro.fm storefront in your web browser and create a free account. Then, you can sign up for a monthly membership, purchase audiobooks à la carte, or even send audiobooks and memberships as gifts. As of now, audiobooks cannot be purchased in the Libro.fm app, so purchases will need to be made from your web browser.

How do I listen to my audiobook purchases?

After you have purchased audiobooks from our Libro.fm storefront, you can listen to them from the Libro.fm app on Apple and Android devices, or you can download the files directly from your web browser. Download the app here for Apple devices or here for Android devices.

Do you have an audiobook referral program?

Yes! You will earn one free audiobook every time someone you refer signs up for a membership. Get your unique referral link and learn more about our referral program here.

How do I return an audiobook or contact customer support?

To return an audiobook or for audiobook support, contact Libro.fm at hello@libro.fm, and their team will be happy to return an audiobook if you are not satisfied with your purchase. Libro.fm reserves the right to limit the number of exchanges and refunds allowed in order to prevent abuse of this policy. For customer support for our online store at Bookshop.org, visit the support page here.

Do you sell gift cards?

We sell digital gift cards for our online store here. Gift cards can be purchased for any value from $10 to $1,000. They can be sent with a personalized message, and can be set to send on a specific date. Audiobooks and audiobook memberships can be gifted from our Libro.fm storefront.

How do I redeem a gift card?

Digital gift cards to our online store can be redeemed here, and the value will be added as credit to your account. To redeem gifted audiobooks and audiobook memberships from Libro.fm, follow the instructions in the gift email.

What if I can’t find what I’m looking for on your online store?

If you cannot find a specific book on our online store or audiobook store, we are unable to offer it at this time. Some lesser-known books come in and out of print over time, and some have not been produced as audiobooks. We encourage you to continue your search elsewhere, and we wish you the best of luck in finding the book you’re looking for!

Why is your online store separate from your audiobook store?

Physical books and audiobooks are very different products, and they are produced, distributed, sold, and delivered in very different ways. We have partnered with, in our opinion, two of the best online sellers of these different types of books in order to bring you the best of both worlds.

Do you sell ebooks?

We do not offer ebooks at this time, but that could change in the future as we continue to grow.